How do I return a product to TheKeyKey.com?
How do I obtain a Return Merchandise Authorization (RMA#) number?
Who pays for shipping an item back to TheKeyKey.com?
Is there a restocking fee?
There is a restocking fee of 15% on all returns for refund, including all orders canceled while in transit. There is no restocking fee on RMA returns that are tested to be defective. Please note that shipping charges are not refundable.
How long does it take to process an RMA?
How does a refund get credited?
Can I exchange my RMA item for a different item?
Who is responsible if the returned item is lost or damaged during shipping?
I received an e-mail that says the serial number of the RMA item returned does not match the serial number of the item sent from TheKeyKey.com. What does this mean?
Does TheKeyKey.com cross-ship?
After my RMA item was received at your facility, I received an email notifying me that the item is no longer available or is on backorder. What does this mean?
What is your policy for preconfigured computer systems?
What is the return policy for special order items?
What is the return policy for Combo Deals?
What is the return policy for Software?
I have more questions!