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How can I get a price quote and shipping cost information from

Product pricing and shipping information can be easily obtained from the Website.

Does offer technical support?

Can make a special order for items not listed on the website?

What happens if something is out-of-stock?

Is it possible to find or get a specific version, revision, or serial number of a particular item?

Can advise me on compatibility for the items that I wish to purchase?

I noticed that the price has dropped for an item that I recently purchased. If my order has not shipped, can I get a refund for the difference?

What is the difference between OEM and Retail products?

What is the warranty on products?

What does "Bare Card", "Bare Drive", "Drive Only", or "Bulk" item mean?

Does accept fax or phone orders?

We are sorry for not provide such service instead of be placed through website.

Can I change my order after submitting it online?

How can I cancel my order?

What is a Rush Processing Fee?

I submitted an order earlier today, but now I need to order more items. Can I combine two different orders to save on shipping and handling? 

I submitted my order, but I did not see an order confirmation page. Was my order processed?

I may have accidentally submitted duplicate orders. What should I do?

How long does it take to process an order?

I have received an email notification that my order has been cancelled or has been voided. Why?

Can I reactivate an order that has been cancelled or voided?

What does it mean when my order is on backorder?

Is it possible to pre-order or backorder an item that is not in stock?

After I place my order, how will I be notified of the progress of my order?

How do I handle a situation when an item is missing from my order?

Is it possible for a customer service representative to physically pull a product from inventory and describe it to me?

If an item says, "Must be purchased with hardware", what is considered "hardware"?

How do Combo Specials work?

What payment methods do you accept?

We accept a wide variety of payment methods including: 

-PayPal (Confirmed Addresses Only) 

 -Amazon payment

We do not accept bank or international money orders.

We do not accept COD orders.

We do not accept personal checks. 

All orders with check payments (including Cashier's checks) require additional time to wait for checks to clear.

Why do you need to verify my shipping address? I've ordered from other companies online and they do not require address verification.

I work for a government department in California that is tax exempt. How do I place an order without getting charged for tax?

Where can I find coupon codes?

Subscribe to newsletters to keep up to date with our current promotions, including exclusive coupon codes. You'll also stay up to date with our latest deals and news on new product releases. You can also follow us on Twitter to receive additional offers and access to exclusive contests.

The coupon code I entered is not working, what am I doing wrong?

Can I use more than one coupon on an order?

How do I redeem a TheKeyKey coupon code?

I already submitted my order, but I forgot to enter the coupon code.

How do I get my tracking number?

We will email you the tracking number on the day that your package ships.

I tried tracking my package using the tracking number you emailed to me, but the shipping courier doesn’t have any information about the package. What should I do?

What should I do if an item is damaged or if the items are incorrect?

How do I handle a situation when an item is missing from my order?

Will pay for the shipping charges for the returned defective items?

Will authorize a courier to deliver to an APO or FPO?

Do shipping charges increase for each item I order, or do the shipping charges decrease when I purchase more items?

Can ship internationally?

What if my package is lost or stolen?

How do I return a product to

You must obtain a Return Merchandise Authorization ("RMA") number to return your merchandise. For refunds, we must RECEIVE the return item(s) within 30 days from the date your product left the warehouse (regardless of when you actually took delivery of the product). will not accept returns without an RMA number. Please make sure that the RMA number(s) is prominently displayed on the shipping label for your return package.

How do I obtain a Return Merchandise Authorization (RMA#) number?

Who pays for shipping an item back to

Is there a restocking fee?

How long does it take to process an RMA?

How does a refund get credited?

Can I exchange my RMA item for a different item?

Who is responsible if the returned item is lost or damaged during shipping?

I received an e-mail that says the serial number of the RMA item returned does not match the serial number of the item sent from What does this mean?

Does cross-ship?

After my RMA item was received at your facility, I received an email notifying me that the item is no longer available or is on backorder. What does this mean?

What is your policy for preconfigured computer systems?

What is the return policy for special order items?

What is the return policy for Combo Deals?

What is the return policy for Software?

I have more questions!

Reseller Instructions

If you are reseller in the State of California, please follow these instructions in order to remove state sales tax from your order. If you are not located within the State of California, please disregard these instructions and return to the main ordering page.

To Remove Sales Tax

Disclaimer hereby expressly disclaims all warranties either expressed or implied warrranty of merchantability or fitness for a particular purpose. This disclaimer by the seller in no way affects the terms of the manufacturer’s warranty if any. The seller retains title to goods herein being purchased until goods are paid for by the purchaser and at that time title passes to the purchaser. If goods herein being purchased are being purchased for purposes of export, purhaser must obtain from the united states federal governement certin export documentation before shipping to a foreign country. In addition, manufacturers’ warranties for exported goods may vary or even be null and void. If you have questions, please inquire. Any and all liability is only for the products purchased.

All brands and models remain trademarks of their respective owners, and are listed for reference and comparison purposes only. We make every effort to ensure that the information contained on this site is accurate, but we take no responsibility for faulty, out dated, or otherwise inaccurate information on this site, including pricing, product editorials, product specifications, product pictures and availability. shall not be liable for any incidental or consequential damages caused directly or indirectly by anything on this site.

In addition, for all prices and products, we reserve the right to make adjustments due to changing market conditions, errors, or typographical errors in advertisements. is not responsible for manufacturer price changes, which may occur at any time without notice. Finally, reserves the right to discontinue products at any time with no prior warning (in such cases, the customer will be contacted to secure prior approval to process the order at the new prevailing prices). does not warrant that this site, its servers, or e-mail sent from are free of viruses or other harmful components. will not be liable for any damages of any kind arising from the use of this site, including, but not limited to direct, indirect, punitive, incidental, and consequential damages.

Privacy Statement

We base our business on the trust you place in us. Our privacy statement discloses our information gathering and dissemination practices. We have created this statement to protect your privacy.

1. Cookies

Our site uses cookies to provide our customers with a better shopping experience. Information stored in our cookies is encrypted and includes only customer log-in data. The cookies help to identify you and allow us to personalize your shopping experience. You will need to set your browser to accept cookies to allow you to benefit from this feature.

Third party vendors, including Google, use cookies to serve the badge on our website and to serve ads based on a user's prior visits to our website. We also use DoubleClick remarketing code to log when users view specific pages. This allows us to provide targeted advertising in the future. Users may opt out of Google's use of cookies by visiting the Google advertising opt-out page.

2. IP Address

 Your IP address is used to help identify you and your shopping cart and to gather broad demographic information such as regional location. We may also use your IP address to help diagnose problems with our server, and to administer our Website.

3. Security

This Website has security measures in place to protect the loss, misuse or alteration of the information under our control. Our secure server uses advanced encryption and firewall technology to keep your personal information private. Our secure server layer (SSL) software completely encrypts the information you submit through our secure Order Form so that it cannot be read as it travels to our ordering system.

4. Electronic Forms

Our site provides an online Account Form for customers to make purchases and to request information. In order to process an order, we collect personal information including shipping address, email address, and credit card information. Customer contact information will be used to contact customers regarding their order (order confirmation, shipment notification, etc.), to prevent and detect fraud, to update our records about your account, to prevent money laundering, and to verify your identity. Credit card information collected is only used to bill the customer for products and services ordered by the customer. Contact information from the Form will be used to send orders, company information, and promotional offers. Please help us to ensure your privacy by not sharing you account name and password with anyone.

 We may also use your information for research or statistical analysis to improve our services. The information we hold about you is confidential. We will only disclose it outside of our company when you give us consent, it is needed by reputable third-party partners involved in products and services we may offer you, it is needed by us or others to investigate, report or prevent crime, if the law permits or requires it, or if any regulatory or governmental body requests or requires it, even without your consent.

5. Lawful Use

 You must not use any computer equipment, computers, network resources, goods sold, or services provided by us for an illegal purpose, including but not limited to, violation of export control laws or moneylaundering, or for accessing, receiving or transmitting any material deemed illegal, indecent, offensive or otherwise unacceptable under US law.

6. Corrections/Updates

This site gives users the option of editing previously entered customer data. You can change this type of information by logging into "My Account" and pressing the "Edit my Account" button. Information regarding your current data is then displayed. Make the necessary changes and then press the "Update Account" button. We will make the necessary changes.

7. Special Contests or Promotions

Occasionally, we will run special contests or other promotions on our site that will request for contact information or other demographic data. If you are selected as a winner, we will send your prize to the address you entered into our system, and notify you by email. We may also use your contact information to notify you about future promotions, specials, or new additions to our site.

8. Opt-out/Unsubscribe

When creating a new account, users have the opportunity to opt-out of receiving communications from us. Simply uncheck the box next to "I would like to receive newsletters ...". You can also change this at anytime by logging into "My Account" and pressing the "Edit my Account". Uncheck the box next to "I would like to receive newsletters ...". Finally, depress the "Update Account" button. We will immediately stop sending email on our offers and other special promotions.

9. Links to External Websites

This site contains links to other Websites. We are not responsible for the privacy practices or the content of such Websites.

10. Feedback

Customers also have the option to submit feedback to let us know how we are doing. Please note that feedback given in this manner becomes property of and may be used for promotional purposes. If you decide you do not want us to use your feedback in our promotional materials, simply send us an email

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