MPN TUF GA CAPTURE BOX-CU4K30 Product Name ASUS TUF Gaming Capture Box-CU4K30 Interface USB 3.2 Gen1x1 Type-C Video Input HDMI 2.0 Video Output(Passthrough) HDMI 2.0 Audio Input HDMI 2.0 Audio Output(Passthrough) HDMI 2.0 Video Resolution(Input) 4K60Hz HDR, 1440p144Hz HDR, 1080p240Hz HDR Max Video Resolution(Passthrough) 4K60Hz HDR, 1440p144Hz HDR, 1080p240Hz HDR Max Video Resolution (Recording) USB 3.2 Gen 1x1 Type-C : Uncompressed 2160p30/1440p60/1080p120/1080p60/1080p30/720p60/720p30/576p/480p USB 2.0: Uncompressed 720p30 Audio Mix Input 3.5mm headset,3.5mm Gamepad You can download the "Audio Controller Tool" from "Driver and Utility" on ASUS official website for volume adjustment. Game Console Compatibility PlayStation, Xbox, Switch Indicator LED RGB full color lighting effect Accessory Quick Start Guide x1 HDMI 2.0 cable x1 USB 3.2 Gen1x1 Type-C to Type A cable x1 USB Type-A to Type-C adapter x1 3.5 mm to 3.5mm audio cable x1 Notes This product does not support viewing/recording/streaming of HDCP protected signals. You can download a newer firmware from Driver and Utility on ASUS official website for video capture support in up to 120 fps in Full HD System Requirements (Desktop) Intel Core i5-6XXX or above AMD Ryzen 5 1XXX or above RecommendedIntel Core i7-6XXX or above RecommendedAMD RYZEN 7 1XXX or above 8GB or above (Dual-channel) Recommended16GB or above (Dual-channel) You have to set your memory on dual channel mode in your computer system. NVIDIA GeForce GTX660 or above AMD Radeon HD7870 or above RecommendedNVIDIA GeForce GTX 1060 or above RecommendedAMD Radeon RX570 or above Requires an USB 3.2 Gen1x1 System Requirements (Laptop) Intel Core i7-4810MQ or above AMD Ryzen 5 3500U or above RecommendedIntel Core i7-7700HQ or above Recommended:AMD RYZEN 5 3550H or above 8GB or above (Dual-channel) Recommended16GB or above (Dual-channel) You have to set your memory on dual channel mode in your computer system. NVIDIA GeForce GTX 870M or above AMD Radeon HD8970M or above RecommendedNVIDIA GeForce GTX 1050 Ti or above RecommendedAMD Radeon RX570 or above Requires an USB 3.2 Gen1x1
Returns for Refund
TheKeyKey.com provides a 30-day refund or replacement warranty for all products with the following exceptions listed below:
Any product not purchased from TheKeyKey.com.
Any product that is no longer in brand new, unopened condition.
Any product that has been installed or has attempted to be installed.
Any product that is returned to us without its original packaging, accessories, manuals, warranty cards, and all other items enclosed in the exact condition in which it was received.
Any product that exhibits physical damage either to the product itself or to the original packing materials and accessories.
Any product with a missing or altered serial number.
Any product that has been submitted for a promotional rebate.
Any product described as "not refundable" on the product details page.
Any custom-built systems manufactured by TheKeyKey.
Any special-order items.
Open-box and refurbished products are final-sale only and are not eligible for refund.
Please verify that your products are eligible for return before requesting an RMA number. Products not eligible for return will be shipped back to you.
Returns for Repair or Replacement
TheKeyKey.com provides a 30-day repair or replacement warranty. Please obtain an RMA number and follow the return instructions included with your number.
All defective, dead on arrival (DOA) items will be inspected and tested by our RMA department. If the item is tested to be in working condition, the RMA will be rejected and the item will be returned to you.
Some items are non-refundable and can only be exchanged for the exact same item. These items are described as "not refundable" on the product detail page.
Defective parts returned for replacement by TheKeyKey must be received within 30 days of the original invoice date. Items received by TheKeyKey after the initial 30-day period are no longer eligible for refund and will be forwarded to the original manufacturer for repair or replacement only, the choice of which will be at the discretion of the manufacturer. For repair or replacement inquiries after 30 days, please contact the manufacturer directly.
For product replacement or refund requests, please return the entire item package including all accessories. Package contents will be verified for completeness before a replacement / refund is issued.
Note that any physical damage will automatically void the product warranty and we will return any products that exhibit physical damage back to you. For example, we cannot accept CPU returns if the item is cracked, chipped, burnt, has bent pins or if the item has sustained any other type of physical damage. We highly recommend carefully reading the manufacturer's instructions before installing your product.
Please make sure that your item is actually defective and that you have ruled out other incompatibility possibilities before returning the product. When we receive the returned item, we must test it thoroughly to verify that it is actually defective because our suppliers (usually the manufacturer) will not accept returns or exchanges for working items. If we determine that the returned item is in working condition, we will ship it back to you.