MPN DK31C3HDPD Connector(s) 3 - Connector Type(s) HDMI DisplayPort 1 - Connector Type(s) Ethernet Gigabit USB Type-C (24pin, Gen 2, 10Gbps) USB 3.1 USB Type-A (9 pin, Gen 2, 10 Gbps) 2 - Connector Type(s) USB 3.1 USB Type-A (9 pin, Gen 2, 10 Gbps) 1 - Host Connectors USB Type-C (24 pin) USB 3.1 (10Gbps) 1 - Connector Type(s) USB Type-C (24 pin) USB 3.0 (5Gbps) USB Type-A (9 pin) USB 3.0 (5 Gbps) 3.5mm Stereo Female 4 pos Environmental Operating Temperature 0oC to 50 oC Storage Temperature -20oC to 70oC Humidity 0% to 95% Hardware 4K Support Yes Fast-Charge Port(s) Yes Displays Supported 3 Ports 16 Audio Yes Interface USB 3.2 Gen 2 - 10 Gbit/s Bus Type USB-C USB Pass-Through Yes Bus Type USB-A Compatible Lock Slot Kensington Standard Slot (K-Slot) Chipset ID Realtek RTS5423 Realtek RTS5411 Realtek RTS5412 Realtek RTS5451 Realtek RTD2142 DisplayLink DL6950 Performance Maximum Data Transfer Rate 5 Gbps (USB 3.0) 2 Gbps (Ethernet Full-Duplex) Maximum Analog Resolutions 1080p Maximum Digital Resolutions 4K 60Hz Type and Rate USB 3.0 - 5 Gbit/s USB 3.2 Gen 2 - 10 Gbit/s UASP Support Yes Compatible Networks 10/100/1000 Mbps PXE Yes Full Duplex Support Yes MTBF 40 841 hrs Physical Characteristics Color Black and Gray Material Aluminum and Plastic Cable Length 39.4 in 100 cm Power Power Source AC Adapter Included Power Delivery 85W Input Voltage 100 - 240 AC Input Current 2.5A Output Voltage 20V DC Output Current 7.5A Plug Type M Software OS Compatibility Windows 10 Windows 8.1 Windows 8 macOS v10.6 to macOS v10.12, 10.14 to 11.0 Ubuntu 18.04, 20.04 Chrome OS Special Notes / Requirements Note DisplayLink docking stations and video adapters support more than one external display on Apples M1-based Mac. Requires driver installation. Please contact StarTech.com support for a recommendation based on your specific setup. Whats in the Box 1 - Included in Package Docking Station USB-C Screw Lock Cable with USB-A Adapter Universal Power Adapter (NA, JP, ANZ) Quick-Start Guide
Returns for Refund
TheKeyKey.com provides a 30-day refund or replacement warranty for all products with the following exceptions listed below:
Any product not purchased from TheKeyKey.com.
Any product that is no longer in brand new, unopened condition.
Any product that has been installed or has attempted to be installed.
Any product that is returned to us without its original packaging, accessories, manuals, warranty cards, and all other items enclosed in the exact condition in which it was received.
Any product that exhibits physical damage either to the product itself or to the original packing materials and accessories.
Any product with a missing or altered serial number.
Any product that has been submitted for a promotional rebate.
Any product described as "not refundable" on the product details page.
Any custom-built systems manufactured by TheKeyKey.
Any special-order items.
Open-box and refurbished products are final-sale only and are not eligible for refund.
Please verify that your products are eligible for return before requesting an RMA number. Products not eligible for return will be shipped back to you.
Returns for Repair or Replacement
TheKeyKey.com provides a 30-day repair or replacement warranty. Please obtain an RMA number and follow the return instructions included with your number.
All defective, dead on arrival (DOA) items will be inspected and tested by our RMA department. If the item is tested to be in working condition, the RMA will be rejected and the item will be returned to you.
Some items are non-refundable and can only be exchanged for the exact same item. These items are described as "not refundable" on the product detail page.
Defective parts returned for replacement by TheKeyKey must be received within 30 days of the original invoice date. Items received by TheKeyKey after the initial 30-day period are no longer eligible for refund and will be forwarded to the original manufacturer for repair or replacement only, the choice of which will be at the discretion of the manufacturer. For repair or replacement inquiries after 30 days, please contact the manufacturer directly.
For product replacement or refund requests, please return the entire item package including all accessories. Package contents will be verified for completeness before a replacement / refund is issued.
Note that any physical damage will automatically void the product warranty and we will return any products that exhibit physical damage back to you. For example, we cannot accept CPU returns if the item is cracked, chipped, burnt, has bent pins or if the item has sustained any other type of physical damage. We highly recommend carefully reading the manufacturer's instructions before installing your product.
Please make sure that your item is actually defective and that you have ruled out other incompatibility possibilities before returning the product. When we receive the returned item, we must test it thoroughly to verify that it is actually defective because our suppliers (usually the manufacturer) will not accept returns or exchanges for working items. If we determine that the returned item is in working condition, we will ship it back to you.