MPN CREATOR Z16 A11UE-064CA OS Windows10 Pro Color Lunar Gray Screen Size / Type 16" QHD+ (2560x1600), 120Hz DCI-P3 100% typical Resolution/ Ratio 2560x1600 16:10 CPU/Processor Core i7-11800H 8 Core CPU Frequency 2.4 - 4.6GHz Chipset HM570 Graphics NVIDIA GeForce RTX3060 Laptop GPU Video Memory 6G GDDR6 System Memroy DDR IV 16GBx2 SoDimm 2 Sockets Max Memory 64GB HDD Capacity 1TB NVMe PCIe SSD HDD Interface NVMe SSD Up to 2x NVMe PCIe Gen4 x 4 SSD WLAN Killer WiFi 6E AX1675 (2x2 ) TPM Intel PTT BT BT 5.2 Card Reader Micro SD USB Type C Thunderbolt 4x2 USB USB 3.2 Gen2 x2 Keyboard miniLED Per key RGB backlight KB (84 Key) Touch Pad Silky Glass Multi Touch with Finger print reader Mic-in/ Headphone-out Mic-in/Headphone-out Combo Speaker AP25 Dynaudio Speakers 2Wx4 Webcam IR 720p HD Webcam Battery Pack 4 cell (90Whr) Li-Polymer AC Adapter 180W Slim
Returns for Refund
TheKeyKey.com provides a 30-day refund or replacement warranty for all products with the following exceptions listed below:
Any product not purchased from TheKeyKey.com.
Any product that is no longer in brand new, unopened condition.
Any product that has been installed or has attempted to be installed.
Any product that is returned to us without its original packaging, accessories, manuals, warranty cards, and all other items enclosed in the exact condition in which it was received.
Any product that exhibits physical damage either to the product itself or to the original packing materials and accessories.
Any product with a missing or altered serial number.
Any product that has been submitted for a promotional rebate.
Any product described as "not refundable" on the product details page.
Any custom-built systems manufactured by TheKeyKey.
Any special-order items.
Open-box and refurbished products are final-sale only and are not eligible for refund.
Please verify that your products are eligible for return before requesting an RMA number. Products not eligible for return will be shipped back to you.
Returns for Repair or Replacement
TheKeyKey.com provides a 30-day repair or replacement warranty. Please obtain an RMA number and follow the return instructions included with your number.
All defective, dead on arrival (DOA) items will be inspected and tested by our RMA department. If the item is tested to be in working condition, the RMA will be rejected and the item will be returned to you.
Some items are non-refundable and can only be exchanged for the exact same item. These items are described as "not refundable" on the product detail page.
Defective parts returned for replacement by TheKeyKey must be received within 30 days of the original invoice date. Items received by TheKeyKey after the initial 30-day period are no longer eligible for refund and will be forwarded to the original manufacturer for repair or replacement only, the choice of which will be at the discretion of the manufacturer. For repair or replacement inquiries after 30 days, please contact the manufacturer directly.
For product replacement or refund requests, please return the entire item package including all accessories. Package contents will be verified for completeness before a replacement / refund is issued.
Note that any physical damage will automatically void the product warranty and we will return any products that exhibit physical damage back to you. For example, we cannot accept CPU returns if the item is cracked, chipped, burnt, has bent pins or if the item has sustained any other type of physical damage. We highly recommend carefully reading the manufacturer's instructions before installing your product.
Please make sure that your item is actually defective and that you have ruled out other incompatibility possibilities before returning the product. When we receive the returned item, we must test it thoroughly to verify that it is actually defective because our suppliers (usually the manufacturer) will not accept returns or exchanges for working items. If we determine that the returned item is in working condition, we will ship it back to you.