MPN 82C500R3US Processor Intel Core i3-1005G1 (2C / 4T, 1.2 / 3.4GHz, 4MB) Graphics Integrated Intel UHD Graphics Chipset Intel SoC Platform Memory 4GB Soldered DDR4-2666 + 4GB SO-DIMM DDR4-2666 Memory Slots One memory soldered to systemboard, one DDR4 SO-DIMM slot Max Memory Up to 12GB (4GB soldered + 8GB SO-DIMM) DDR4-2666 Storage 128GB SSD M.2 2242 PCIe 3.0x2 NVMe Storage Support Up to two drives, 1x 2.5" HDD + 1x M.2 2242 SSD or 1x 2.5" HDD + 1x M.2 2280 SSD - 2.5" HDD up to 2TB - M.2 2242 SSD up to 512GB - M.2 2280 SSD up to 512GB Card Reader 4-in-1 Card Reader Optical None Audio Chip High Definition (HD) Audio Speakers Stereo speakers, 1.5W x2, Dolby Audio Camera 0.3MP Microphone Mono Battery Integrated 30Wh Max Battery Life MobileMark 2014: 5.5 hr (30Wh) Power Adapter 65W Round Tip Wall-mount Display 15.6" FHD (1920x1080) TN 220nits Anti-glare Touchscreen None Keyboard Non-backlit, English Case Color Iron Grey Surface Treatment Texture Case Material PC + ABS Operating System Windows 10 Home 64, English Bundled Software Office Trial CONNECTIVITY Ethernet None WLAN + Bluetooth 11ac, 2x2 + BT5.0 Standard Ports 1x USB 2.0 2x USB 3.1 Gen 1 1x HDMI 1.4b 1x card reader 1x headphone / microphone combo jack (3.5mm) 1x power connector SECURITY and PRIVACY Security Chip Firmware TPM 2.0 Fingerprint Reader None CERTIFICATIONS Green Certifications ErP Lot 3 RoHS compliant
Returns for Refund
TheKeyKey.com provides a 30-day refund or replacement warranty for all products with the following exceptions listed below:
Any product not purchased from TheKeyKey.com.
Any product that is no longer in brand new, unopened condition.
Any product that has been installed or has attempted to be installed.
Any product that is returned to us without its original packaging, accessories, manuals, warranty cards, and all other items enclosed in the exact condition in which it was received.
Any product that exhibits physical damage either to the product itself or to the original packing materials and accessories.
Any product with a missing or altered serial number.
Any product that has been submitted for a promotional rebate.
Any product described as "not refundable" on the product details page.
Any custom-built systems manufactured by TheKeyKey.
Any special-order items.
Open-box and refurbished products are final-sale only and are not eligible for refund.
Please verify that your products are eligible for return before requesting an RMA number. Products not eligible for return will be shipped back to you.
Returns for Repair or Replacement
TheKeyKey.com provides a 30-day repair or replacement warranty. Please obtain an RMA number and follow the return instructions included with your number.
All defective, dead on arrival (DOA) items will be inspected and tested by our RMA department. If the item is tested to be in working condition, the RMA will be rejected and the item will be returned to you.
Some items are non-refundable and can only be exchanged for the exact same item. These items are described as "not refundable" on the product detail page.
Defective parts returned for replacement by TheKeyKey must be received within 30 days of the original invoice date. Items received by TheKeyKey after the initial 30-day period are no longer eligible for refund and will be forwarded to the original manufacturer for repair or replacement only, the choice of which will be at the discretion of the manufacturer. For repair or replacement inquiries after 30 days, please contact the manufacturer directly.
For product replacement or refund requests, please return the entire item package including all accessories. Package contents will be verified for completeness before a replacement / refund is issued.
Note that any physical damage will automatically void the product warranty and we will return any products that exhibit physical damage back to you. For example, we cannot accept CPU returns if the item is cracked, chipped, burnt, has bent pins or if the item has sustained any other type of physical damage. We highly recommend carefully reading the manufacturer's instructions before installing your product.
Please make sure that your item is actually defective and that you have ruled out other incompatibility possibilities before returning the product. When we receive the returned item, we must test it thoroughly to verify that it is actually defective because our suppliers (usually the manufacturer) will not accept returns or exchanges for working items. If we determine that the returned item is in working condition, we will ship it back to you.