Processor (CPU) Intel Pentium N4200 processor (up to 2.5 GHz, 2 MB Intel Smart-Cache) quad core Operating system Windows 10 Home Office Office 365 Personal (one-year-license) RAM 4 GB Internal storage 64 GB Graphic Unit (GPU) Intel HD Graphics 505 Display size 35.8 cm (14.1") Display type Full-HD-IPS-display Screen resolution 1920 x 1080 pixel Aspect ratio 16:9 Camera Front: 2 MP Speaker Stereo Microphone dual microphone Interface M.2 SSD extension, USB-Type-CTM 3.1 Gen 1, Micro-HDMI, 2 x USB 3.1 Gen 1, audio out/mic in (3.5 mm) Network WiFi, Bluetooth 4.2, MiracastTM Frequencies WiFi IEEE 802.11ac/b/g/n: 2.4 GHz/5 GHz Memory extension microSD(HC/XC) up to 128 GB, M.2 SSD (42 mm - B key) Housing material aluminum Color Black, Silver Keyboard layout QWERTZ (DE) RECORD AND PLAYBACK Playable video formats MPEG-4.10 H.264/AVC (MPL4.1, HP at L4.0) , MPEG-4.2 SP/ASP (e.g. Xvid) Video container formats AVI , MKV , MOV Gaming 3D games, Classic games Supported picture formats JPEG , PNG , GIF , BMP Playable audio formats MP3 , WAV , OGG , FLAC , AAC BATTERY AND POWER SUPPLY Type of battery Lithium polymer Capacity of battery 7.6 V / 5500 mAh / 41.8 Wh Charge by DC IN Power supply Power adapter (100 V - 240 V) OTHER CHARACTERISTICS More Fingerprint sensor, stereo speaker, Dual microphone, Hall-sensor Preinstalled languages German, English, Espaol, Franais, Italiano, Dutch, additional languages via Windows download Preinstalled software Acronis True Image 2018 (90 day trial), Office 365 Personal Package contents Primebook P14B, power adapter (100 V - 240 V), cleaning cloth, quick guide, important safety and legal information OPERATION AND STORAGE Temperatures 5o C to 30o C Relative humidity 30 % to 70 %
Returns for Refund
TheKeyKey.com provides a 30-day refund or replacement warranty for all products with the following exceptions listed below:
Any product not purchased from TheKeyKey.com.
Any product that is no longer in brand new, unopened condition.
Any product that has been installed or has attempted to be installed.
Any product that is returned to us without its original packaging, accessories, manuals, warranty cards, and all other items enclosed in the exact condition in which it was received.
Any product that exhibits physical damage either to the product itself or to the original packing materials and accessories.
Any product with a missing or altered serial number.
Any product that has been submitted for a promotional rebate.
Any product described as "not refundable" on the product details page.
Any custom-built systems manufactured by TheKeyKey.
Any special-order items.
Open-box and refurbished products are final-sale only and are not eligible for refund.
Please verify that your products are eligible for return before requesting an RMA number. Products not eligible for return will be shipped back to you.
Returns for Repair or Replacement
TheKeyKey.com provides a 30-day repair or replacement warranty. Please obtain an RMA number and follow the return instructions included with your number.
All defective, dead on arrival (DOA) items will be inspected and tested by our RMA department. If the item is tested to be in working condition, the RMA will be rejected and the item will be returned to you.
Some items are non-refundable and can only be exchanged for the exact same item. These items are described as "not refundable" on the product detail page.
Defective parts returned for replacement by TheKeyKey must be received within 30 days of the original invoice date. Items received by TheKeyKey after the initial 30-day period are no longer eligible for refund and will be forwarded to the original manufacturer for repair or replacement only, the choice of which will be at the discretion of the manufacturer. For repair or replacement inquiries after 30 days, please contact the manufacturer directly.
For product replacement or refund requests, please return the entire item package including all accessories. Package contents will be verified for completeness before a replacement / refund is issued.
Note that any physical damage will automatically void the product warranty and we will return any products that exhibit physical damage back to you. For example, we cannot accept CPU returns if the item is cracked, chipped, burnt, has bent pins or if the item has sustained any other type of physical damage. We highly recommend carefully reading the manufacturer's instructions before installing your product.
Please make sure that your item is actually defective and that you have ruled out other incompatibility possibilities before returning the product. When we receive the returned item, we must test it thoroughly to verify that it is actually defective because our suppliers (usually the manufacturer) will not accept returns or exchanges for working items. If we determine that the returned item is in working condition, we will ship it back to you.