MPN 20U3002GUS PERFORMANCE Processor Intel Core i5-10210U (4C / 8T, 1.6 / 4.2GHz, 6MB) Graphics Integrated Intel UHD Graphics Chipset Intel SoC Platform Memory 1x 8GB SO-DIMM DDR4-2666 Memory Slots Two DDR4 SO-DIMM slots, dual-channel capable Max Memory Up to 64GB DDR4-2666 Storage 256GB SSD M.2 2280 PCIe 3.0x4 NVMe Opal2 Optane Memory None Storage Support HDD model: up to two drives, 1x 2.5" HDD + 1x M.2 2242 SSD SSD model: one drive, 1x M.2 2280 SSD or 1x M.2 2242 SSD 2.5" HDD up to 2TB M.2 2280 SSD up to 1TB M.2 2242 SSD up to 512GB Optional Intel Optane Memory integrated with SSD, M.2 Card Reader MicroSD Reader Optical None Audio Chip High Definition (HD) Audio, Realtek ALC3287 codec Speakers Stereo speakers, 2W x2, Dolby Audio Camera 720p with ThinkShutter Microphone 2x, Array Battery Integrated 45Wh Max Battery Life MobileMark 2014: 11.6 hr MobileMark 2018: 8.56 hr JEITA 2.0: 10.8 hr Power Adapter 65W USB-C DESIGN Display 15.6" FHD (1920x1080) IPS 300nits Anti-glare, Touch Touchscreen 10-point Multi-touch Keyboard Non-backlit, English Case Color Black Case Material PC + ABS (Top), PC + ABS (Bottom) SOFTWARE Operating System Windows 10 Pro 64, English Bundled Software None CONNECTIVITY Ethernet 100/1000M WLAN + Bluetooth Intel AX200 11ax, 2x2 + BT5.1 WWAN None SIM Card None NFC None Standard Ports 1x USB 3.2 Gen 1 1x USB 3.2 Gen 1 (Always On) 1x USB-C 3.2 Gen 1 (support data transfer, Power Delivery and DisplayPort 1.2) 1x USB-C 3.2 Gen 2 (support data transfer, Power Delivery and DisplayPort 1.2) 1x HDMI 1.4b 1x microSD card reader 1x Ethernet (RJ-45) 1x headphone / microphone combo jack (3.5mm) 1x side docking connector Monitor Cable None SECURITY AND PRIVACY Smart Card Reader None Security Chip Discrete TPM 2.0 Fingerprint Reader None Physical Locks Kensington Security Slot Other Security ThinkShutter camera cover MANAGEABILITY System Management None ACCESSORIES Bundled Accessories None CERTIFICATIONS Green Certifications EPEAT Gold ENERGY STAR 8.0 TCO RoHS Mil-Spec Test MIL-STD-810G military test passed
Returns for Refund
TheKeyKey.com provides a 30-day refund or replacement warranty for all products with the following exceptions listed below:
Any product not purchased from TheKeyKey.com.
Any product that is no longer in brand new, unopened condition.
Any product that has been installed or has attempted to be installed.
Any product that is returned to us without its original packaging, accessories, manuals, warranty cards, and all other items enclosed in the exact condition in which it was received.
Any product that exhibits physical damage either to the product itself or to the original packing materials and accessories.
Any product with a missing or altered serial number.
Any product that has been submitted for a promotional rebate.
Any product described as "not refundable" on the product details page.
Any custom-built systems manufactured by TheKeyKey.
Any special-order items.
Open-box and refurbished products are final-sale only and are not eligible for refund.
Please verify that your products are eligible for return before requesting an RMA number. Products not eligible for return will be shipped back to you.
Returns for Repair or Replacement
TheKeyKey.com provides a 30-day repair or replacement warranty. Please obtain an RMA number and follow the return instructions included with your number.
All defective, dead on arrival (DOA) items will be inspected and tested by our RMA department. If the item is tested to be in working condition, the RMA will be rejected and the item will be returned to you.
Some items are non-refundable and can only be exchanged for the exact same item. These items are described as "not refundable" on the product detail page.
Defective parts returned for replacement by TheKeyKey must be received within 30 days of the original invoice date. Items received by TheKeyKey after the initial 30-day period are no longer eligible for refund and will be forwarded to the original manufacturer for repair or replacement only, the choice of which will be at the discretion of the manufacturer. For repair or replacement inquiries after 30 days, please contact the manufacturer directly.
For product replacement or refund requests, please return the entire item package including all accessories. Package contents will be verified for completeness before a replacement / refund is issued.
Note that any physical damage will automatically void the product warranty and we will return any products that exhibit physical damage back to you. For example, we cannot accept CPU returns if the item is cracked, chipped, burnt, has bent pins or if the item has sustained any other type of physical damage. We highly recommend carefully reading the manufacturer's instructions before installing your product.
Please make sure that your item is actually defective and that you have ruled out other incompatibility possibilities before returning the product. When we receive the returned item, we must test it thoroughly to verify that it is actually defective because our suppliers (usually the manufacturer) will not accept returns or exchanges for working items. If we determine that the returned item is in working condition, we will ship it back to you.